Frequently Asked Questions
Everything you need to know about your Santinni shopping experience.
How do I know which size will fit me best?
Each product page features a detailed 'Size Guide' with specific measurements. As our collections range from tailored fits to oversized silhouettes, we recommend checking the individual garment measurements against your own for the perfect fit.
What is your return policy for fashion items?
We offer a 30-day return window for all unworn items with original tags attached. Simply visit our returns portal to generate a prepaid shipping label. Please note that intimate apparel and final sale items are non-returnable.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout if you need your pieces sooner. You will receive a tracking number via email as soon as your order leaves our warehouse.
How should I care for my Santinni garments?
To ensure the longevity of your pieces, please follow the specific care instructions on the internal garment label. Most of our high-quality fabrics benefit from cold washing and air drying, while our structured blazers and delicate silks are dry-clean only.
Do you offer international shipping?
Yes, Santinni ships to over 50 countries worldwide. International shipping rates and estimated delivery times are calculated at checkout based on your location and local customs regulations.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay for flexible budgeting.